I ordered at 6.45pm and the order waiting time was shown 50 minutes. At 7.40pm, I checked the app and it still says the order has been received.
I was expecting it to be delivered already. Half an hour ago, it says 45 mins waiting time. Now, at 8.50pm, it says the restaurant is preparing my order and I should be expecting my food in 24 mins. Seriously?
Waiting 2 and a half hours for 3 bowl of noodles is not a joke. I'm pregnant and hungry and I have 2 young kids waiting for those noodles. If your app cannot show live waiting time, FIX IT. And what's worse, there's not even an option for me to cancel my order OR call in.
Your chat says you have 553 pending messages. SERIOUSLY.
No reply on email ot messenger as well. 2 days well after the incident.
Reason of review: Problem with delivery.