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I ordered food from Yoshinoya via foodpanda app on 30th June but there was an error or system glitch & that the order had not gone through but yet payment was already deducted from my debit card.Iโ€™ve checked through i-banking & there was a payment made for Foodpanda.Texted & chatted with several customer service officers by the chat line but none was able to help.Kept telling me that iโ€™ve not made any order on that day which iโ€™ve already know as iโ€™ve already checked.When asked about the refund of the payment,non able to assist saying that if there is no order made,payment will not be deducted.But yet when checked with my i-banking thereโ€™s already deduction made.Really disappointed with foodpanda customer services as well as the systems.Itโ€™s not a big amount but yet thereโ€™s nothing can be done.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Foodpanda Singapore Cons: Customer service.

Location: Singapore, Singapore

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