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1.0

I ordered via foodpanda 4 times because it was the most convenient way to get my food and I needed food delivery.

ALL 4 times, food panda screwed up in one way or another (on 2 occasions, my food took almost 3h to arrive, on another occasion they forgot to deliver my jar of kaya to me and gave me a $4.80 voucher in lieu of the missing item). And the last one happened today.

I intended to use the refund voucher to order my food for lunch today. HOWEVER, when i applied the code, it says it DOES NOT EXIST. i chatted with a customer service officer, and he said the best he could do was forward the request to the relevant department and i would have to wait again for 1-2 working days. Best part? The voucher, which is basically my money that got eaten up by FoodPanda, has a one month expiry date. Basically, he was of no help at all.

The screenshots of the conversation are attached.

Service is super terrible, and these people are bordering on dishonest. I asked them to send a rider back to my place with the $4.80 and they did not want to do it. Neither could they refund the amount into my card. They want you to use the refunded amount to PURCHASE AGAIN, when it is my own money in the first place because they left out my order which I paid for. And their customer service is HORRIBLE. Most ridiculous food delivery app ever - please just migrate to HonestBee or Uber Eats. They are WAY BETTER and more honest than FoodPanda is.

Reason of review: Poor customer service.

Monetary Loss: $5.

Preferred solution: Full refund.

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