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1.1

I pre-ordered food for dinner in the morning, even before the restaurant opened. 20 minutes to my expected delivery time, the order got cancelled.

I got in touch with Food Panda and asked why it got cancelled. The customer service told me because the rider cancelled it due to overwhelming orders. I got suspicious and got him to clarify: is it the DELIVERY guy or the restaurant? He said the restaurant.

I did not believe him one bit, because 5pm is not yet a busy dinner time. I got in with deliveroo and ordered the same exact food from the same place, and received my food 20 minutes later. This shows that Food Panda was dishonest in saying that instead of them, the restaurant itself cancelled the order. When asked what I can receive in compensation, the response was only apologetic and sorry for the inconvenience.

Clearly shows that Food Panda sucks as a delivery company, they do not have trustworthy delivery service, nor helpful customer service at all. The consumers are left bewildered, without their food, upset and having to go through all of these emotions.

The least they could do was send us a meal or even if they wish to cancel, do so in advance and not at the last minute. Also, the customer rep should not be lying outright to me and saying that the restaurant is at fault, when all along I suspect its their delivery team which is unable to fulfill its demands.

Reason of review: Order processing issue.

Monetary Loss: $30.

Preferred solution: Let the company propose a solution.

Foodpanda Singapore Cons: Delivery failure, Super worst service, Dishonest reasons, No compensations.

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Guest

Similar incident today. I should have checked the reviews. Luckily i opted for cash on delivery.

Guest

Experienced the same thing.

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